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Ripoff Report Complaint
Best Drug Rehabilitation
Submitted 1/26/2013
I'm writing this a mere 7hrs after we've arrived home
safely with our nephew. Obviously I am his aunt. My newphew has an
addiction to spice and shortly after the holidays and some very
scary withdrawal episodes and finally feeling as though he'd reached
rock bottom consented to rehab. My sister-in-law (SIL) began
frantically searching for rehab faciilties but purposely looking for
those with some distance from home so my newphew wouldn't be so
tempted to flee. She told me she'd found an amazing a rehab facility
in Battlecreek, MI.
They arrived with my newphew in Battlecreek,
MI late on Wed evening around 11pm at the facility. They simply
sent our family back home a text stating that everything went so
well and my newphew and all the staff were so positive. I wasn't
able to talk to my SIL and get an update until the following evening
(late Jan 24th). This is when I started raising some red flags but
nonetheless kept that info to myself to avoid arguement as I had
encouraged them to enter my nephew into a Teen Challenge facility.
My mom and SIL were so optimistic about the process they'd gone thru
and raved about staff members Brandon and Owen that I didn't delve
deeper until the following morning.
I'm a family nurse practitioner and in my 15yrs
of practice have helped many patients and loved ones find
appropriate rehab facilities. The red flags I raised regarding the
protocols of BDR as my SIL was telling me about their trip would
likely never be thought of twice for those without some knowledge of
medical regulation and oversight. Couple this with the desperate
plea of a parent so grateful to seemingly have a facility like BDR who's going
"above and beyond" to help your child when many other options aren't
feasible makes this an even sadder and more deplorable scam.
Reg flags 1)They had driven my nephew to meet
with Brandon and Owen to begin the admission process at their
"admin" building where they signed the obvious false legal
documents, said goodbye to my nephew, at which time he was to be
transported by van to their "local" detox facility. They were told
the location couldn't be disclosed as they may have celebreties
there. My 1st thought as an NP was "how do you legally move a
patient from one facility to the next", "were their medical
providers that assessed my newphew on site, checking vitals, placing
ID bracelet, drawing labs, etc." Detox is a critical period from a
medical standpoint requiring supervision and my mom and SIL
simply left him at an ad building they kept describing as a lovely
victorian home - 121 Capital Avenue, Battecreek MI.
RF 2)My SIL was asked to transfer her mailing
address from home to the above address so they could collect
"in=network" benefits for my newphew then kindly told her she
wouldn't have to pay any additional monies out of pocket, the
facility would cover that with grants and scholarships and they
would keep my newphew as long as he wanted to stay? She was
dumbfound and in awe which made her so much more vulnerable. First
of all, the mailing address change is highy illegal and fraudulent
from an insurance perspective (mind you all along I'm under the
assumption her Anthem plan is aware of this facility but that it was
simply "out-of-network"; I later found out Anthem had nothing to do
with helping her find this facility, she did so thru internet
search). And sadly from a medical perspective, we providers and many
of you know all to well that legimate insurance and hopsital based
facilites will never state the person can stay as long as they
want..we're always fearful they're rushed thru detox and released
for aggressive outpatient therapy which is very difficult to comply
with for addicts and thus the high relapse rate. It's all about $.
RF 3)They allowed my newphew to keep all of his
piercings and body jewelry on while he was in detox and was even
told he could smoke. From a medical perspective, and in a legit
medical facility, the piercings are forbidden as they are a means of
a weapon for a suicidal attempt during a difficult detox period.
RF 4)Visitation - I wasn't surprised to hear her
say we wouldn't be able to visit until his detox was complete
but was then told he would be transferred to a separate facility
where rehab occurs. Another move? Visitation also never occurred on
site - once a visit was scheduled we would meet my nephew with a
staff member at a nearby location ie Mc Donalds then he would return
to the facility. What? Psychiatric and rehab facilities are strictly
regulated and typically the patient has to consent to see a family
member or friend and those people then have to sign waivers and
present ID before being allowed visitation.
RF 5)My SIL gave me the address to the facility
where he would be doing rehab where we could begin sending
cards/letters/supplies etc. She said...write his name, then 300 Care
Center Drive, Manistee MI. I asked "it's not addressed to University
Hospital, c/o my newphew"? No, "just the above and he'll get it". I
then did further research and realized that BDR was 3 hrs farther
north from his detox location in Battlecreek, MI. What the h---???
Fri 1/26 a.m. before work - as I woke with an
uneasing feeling and pushed to looked deeper I found the info below.
Mind you at this point I hadn't mentioned any of my fears or
concerns to my family after just speaking with my SIL the night
before about how things had went, at this point my nephew had only
been there
I beg you all..trust your gut! Do not take your
child or loved one to BDR/AFR or any other associated facility! I
thank God my family actually listened to me and didn't think I was
nuts! We had a frantic 5hr drive from southeastern IN to reach
Battlecreek and I'll outline below what my family discovered during
that trip and resources for you and your loved ones. None of these
facilities have names...I could never find the organization she was
referring to when she was placing calls to find facilities..She said
it was titled Life Solutions. After the fact I realized she'd found
the website www.soberrecovery.com,
dropped him at a admin/Victorian Bldg titled "Grant Family
Counseling", with 2 different web sites on the sign below, was going
to an undisclosed name and location for detox, then an unnamed rehab
further north. No medical facility should be this difficult to
locate via internet search these days..but the above is an
ellaborate scheme - they don't want you, the government or others to
know where they are nor what they're about.
I'd made a call to the Battlecreek Police Dept,
was patched thru to a Seargant G. For his safety I will say no more
but if you are reading this, reach out to him as he became a
blessing in disguise and has vowed to pursure the above further. I
explained the situation and from a medical perspective what I was
finding in my search and asked how we go about locating and finding
our newphew. Be aware, this is a civic matter and not legal per S.G.
but he'd suggested we have a police escort to the facility to
attempt to speak with our newphew but made fully aware he was 18 and
that if he chose not to leave or even speak to us he couldn't be
forced. If I didn't at least see him how could I be certain he was
even there, had they already brainwashed him into believing his own
family didn't have his best interests at heart? Also at this point
the only way we even found his location was thru S.G. I'd given him
Brandon's cell and he divuldged to him which detox address he was at
then asked that Josh please call my SIL. S.G. instructed that we not
tip either Brandon or Owen what we were planning as they may move
him. My nephew did call and said he was fine and he didn't want to
go home but my brother didn't want to scare him with all the details
of what we'd been reading. What now if we drove 5 hrs and couldn't
speak to him in person when we got there? We would have to file a
revocation of his medical rights for guardianship hoping it would go
thru emergent probate court but if in the meantime he was
transferred to the Manistee/BDR location the legal process would
have to start over in that jurisdiction! We prayed the police escort
would work. We arrived at Battlecreek Police Dept at 5pm fri, I knew
S.G. was off duty but he'd given us the name of a fellow officer to
accompany us. I will tell you both the Battlecreek and Manistee
Police Dept stated they receive numerous calls a year from family
seeking advice on how to get their child or loved one out of these
facilities...big red flag!
In the meantime I'd also read a prior email about
contacting the Atty General of MI. 517-373-1140, or
877-765-8388. Please do so, you will be patched thru to Sue who is
investigating the entire scheme of Scientology above..not a good
sign when a meager citizen leaves a message for the Atty Gen and I'm
receiving a phone call 30min later on our drive north, stating "get
your newphew out of there, there is nothing but evil at the northern
MI facility!" Using my medical credentials I'd also been able to
search with help that BDRs CARF medical accredidation is fraudulent.
Their lame photocopy license has 6 digits, a legit license will have
10 with a posted exp date and an embossed/notary. The 2 licensed
therapists listed for their faciilty also state they have counseling
and therapy educations/certificates/degrees but even the Atty Gen
office confirmed no such certificates exist under their names!
Again, how would a vulnerable parent even think to consider these
things! You wouldn't. I'd also contacted 2 lawyers on our trip north
to Battlecreek who are very aware of the "on-goings" and help
families litigate the fraudulent insurance as many have lost
thousands! I urge you to contact your insurance carrier immediately
and inform them of the situation and ask that all payments be
stopped/revoked and if you were one that changed your address,
change it back immediately!
When we parked with the officer outside the detox
facility, 163 North Avenue, Battlecreek, MI under the name
"Tranquility" online, my heart sunk..The place looked depolorable
but the officer only allowed my SIL and brother to enter with him.
They walked right in the back door, no locks or security? but were
soon stopped by 3 large men. Prior to this I begged the officer that
if at least my brother and SIL would be refused to see my newphew
would he at least ask to see him, otherwise how would we even truly
know he was there. I will say our accompanying officer wasn't S.G.
and there was little compassion/kindess and I was disturbed by the
fact that he kept minimizing my complaints which were substantiated
and documented accounts of fraud. He only stated he'd heard their
practices were along the lines of scientology but nothing as extreme
as what I was divulging. On the way home I wondered if he was a
member of Scientology himself as you learn of their web of
connections? There are accounts of 4 deaths but 1 documented that
this office S.H. responded to and said the person had snuck in drugs
and overdosed? Anyway, the officer was briefly allowed in to see my
nephew but the officer never told him we were waiting outisde but
asked if he felt safe staying? When my nephew told him yes my
brother and SIL returned to the vehicle stating "we couldn't see him
and he told the cop he didn't want to leave so what do we do?"
We were heartbroken and almost resigned to making
the 5hr return trip home when I'd suggested we go to the "admin" blg,
121 Capital Ave, as I wanted documentation of all the legal forms my
SIL had signed and which they hadn't given her a single copy of! I
also wanted to see their license as up to this point we and the Atty
Gen office had only viewed a poorly scanned photo copy of it on one
of their listed sites.
Both Brandon and Owen were there, my 1st time
meeting them. Owen had the same gray/sallow coloring of most addicts
we know, including my nephew, and I thought "how long has this guy
even been or is sober?" After confronting them about the fraudulent
medical license, the fraudulent therapists credentials and the
fraudulent insurance scheme we were immediately told "we'll call
to transport him here as we don't want any trouble." Tell me how a
police officer has no power to get my newphew out but after
confronting their illegalities and threatening them and originally
being told we had no rights to see him or to make him leave as he
signed in voluntarily they were now quickly bringing him back to
us?! I'll never complain because we were saving his life but see the
oddities?
My nephew confirmed he'd been given "vitamins" in
that brief 36hr stay. He'd never spoke with a therapist. His time
had been spent playing foozball, watching tv, and sitting in a hot
tub until 2:30 am and sleeping! No wonder they don't want to leave,
to an addict this is a great life and the brainwashing has to start
subtly! He did say a female patient admitted to having to pray to an
ash tray stating it was a tool to him them learn to "obey commands",
that if you learn to "follow their commands" your rehab will be more
enjoyable.
Its
now Sat morning at 6am. My newphew is home safe and I urge all not
to be roped into this scheme. Find a licensed/legit medical
facility. I again hope I can convince him to enter Teen Challenge.
I'd left S.G. a message of thanks for his help during our day trip
and had given him an update of the nights events and that I wasn't
pleased with the assistance of S.H. He returned my call at 9:30 last
night, on his evening off vowing to contact the atty gen himself and
follow up and asked that I be used as a resource for the atty gen
and their law enforcement to help other unsuspecting parents. He
also vowed to address the demeanor of S.H. Again, if you are reading
this, I urge you to contact S.G. and describe my story above, he'll
know what you are talking about. Call the atty gen. They can't
prosecute without ample evidence, they are trying! We've also been
back in contact with the gracious Manistee Police Dept and given
them an account of our story! Good luck to all..Please know I have
disguised my name and address for safety reasons but the other
initials and abbreviations are true. If I need to make contact with
anyone it will be done thru S.G. or the atty gen as they have my
true information.
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